Skype Customer Service sucks so bad
Thursday, August 5th, 2010I almost passed out this morning because I was so frustrated with Skype Customer Service’s policies. The representatives can’t do anything to help me, and it’s not their fault. I would hate for someone to get fired because Skype Corporate put up some bad customer service policies which is probably what happens since their policies are so extremely bad. Considering the fact I am paying customer, they really need to figure out my money is more important than keeping their policies strict.
Here is what I told Skype Customer Service’s supervisor on duty today which I hope reaches Skype Corporate:
The policy is such that I cannot do anything I want and nor can the service representative. They are given no power, the supervisor is given no power, and customers are continually punished for their own simple mistakes regardless of the nature of them. I believe Skype Corporate needs to take a better look at their Customer Service policies and adjust them so they are more flexible.
I can understand, as a businessman myself, wanting to conserve money; on the other hand, most of the issues I run into have nothing to do with money, they have to do with the constrains of the Skype Service Plans and the inability to switch back and forth even if something got changed by accident. It is very easy to click on things without knowing and want to make changes to your account, but as a paying customer, I should really be given more privilages and flexibility. It is almost as if I am in a prison being forced to pay extra money to fix things that were caused because Skype Corporate has such a terrible policy in place for the Skype Service Plans.
I want to make sure Skype Corporate will come to understand the problems associated with their policies. For now, I have no loyalty to Skype and am hesitant to ever use the services again. If something else comes up, I will switch over as soon as possible. It is not you or your representatives fault, it is Skype Corporate and the policies they imploy. I hope that, in the future, Skype Corporate gets a hold of this conversation and does something finally to fix their problems.